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Process Design
- Map workflows
- Identify bottlenecks
- Design improvements
The Digital Operator role.
Someone who can design workflows, build the automation, run the operation, and keep improving it. AI is part of the toolkit, not the pitch. The role matters more than the title.
What a Digital Operator does
- Design workflows that actually work
- Build the automation to run them
- Operate the system day to day
- Keep improving it over time
Digital Operators are the people who make continuous improvement real, not theoretical. They understand systems well enough to improve them, not just execute tasks within them.
How Digital Operators join Techabo
Some Digital Operators join as experienced operators. Others grow through our Emerging Professionals program. Both paths lead to the same role: someone who can own the operating layer for a client team.
What Digital Operators do
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Automation
- Build internal tools
- Generate scripts and utilities
- Integrate with existing systems
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Operations
- Run recurring workflows
- Reduce manual work
- Maintain documentation and consistency
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Continuous Improvement
- Measure what matters
- Test changes before rolling out
- Keep raising the bar
How Digital Operators fit in the team
Techabo provides the operating wrapper (PM, Product, Program management) so clients do not have to become us. Digital Operators sit between Emerging Professionals and senior consultants. EPs execute workflows; Digital Operators design, improve, and expand them; seniors define standards and strategy.
Senior Consultants
Define standards and strategy
Digital Operators
Design, improve, and expand workflows
Emerging Professionals
Execute workflows with oversight
Examples of Digital Operator deliverables
Automated QA pipeline for PIM listings
Weekly operations summaries generated with AI assistance
Internal tool for transforming marketplace feeds
Process redesign that reduces cycle time by 40%
Documentation system covering 20+ workflows
Integration scripts supporting operational tasks
How an EP becomes a Digital Operator
- Strong execution track record
- Demonstrated problem-solving
- Ability to design and improve processes
- Comfort with AI tools as part of the workflow
- Light technical aptitude
- Mentorship readiness
A Digital Operator is not a technical unicorn. It is a hybrid role made possible when operators understand systems well enough to improve them.
Ready to learn more?
Whether you are looking for Digital Operator support for your operations or exploring your path to becoming one, we would love to talk.