1
Digital Operator
Owns outcomes. Designs systems. Makes final decisions.
- End-to-end accountability for delivery
- System architecture and workflow design
- Client relationship and strategic direction
Inside the Digital Operator Model
Emerging Professionals extend the operator's reach.
They do not replace senior ownership. EPs execute scoped work inside a governed operating model where Digital Operators own outcomes and Senior Consultants handle complexity. Every deliverable passes through review before reaching clients.
Clear accountability at every layer
The Digital Operator model defines who owns what. There is no ambiguity about accountability.
2
Senior Consultants
Handle complexity and edge cases. Provide escalation and review.
- Complex problem resolution
- Architectural integrity and code review
- Mentorship and quality assurance
3
Emerging Professionals
Execute scoped work. Automate repeatable tasks. Maintain systems under supervision.
- Playbook execution within defined scope
- Process automation and documentation
- System maintenance with senior oversight
Built-in guardrails
EP work is governed, reviewed, and contained. Risk stays low because oversight is built into the model.
Scoped work only
EPs work within clearly defined boundaries. No unsupervised decisions on architecture or client-facing deliverables.
Senior review on all output
Every deliverable passes through Digital Operator or Senior Consultant review before reaching clients.
Escalation protocols
Clear escalation paths for edge cases. EPs know when to pause and involve senior oversight.
Continuous training
Monthly workshops, AI workflow advancement, and vertical specialization ensure EPs grow into reliable operators.
How EPs develop inside the model
A two-year program that builds operators, not just executers. Training happens inside real client systems with continuous senior oversight.
1
Foundations Training
- Digital commerce fundamentals
- Process design and documentation
- AI workflows and tooling
- Quality standards and review protocols
2
Supervised Deployment
- Execute playbooks under Digital Operator guidance
- Scoped work on real client systems
- Regular review cycles with senior oversight
3
Continuous Development
- Monthly workshops and skill advancement
- Vertical specializations
- Path toward Senior Consultant or Digital Operator
Who this serves
For Clients
- Extend your Digital Operator's capacity without diluting ownership
- Maintain quality through built-in review and escalation
- Improve documentation and operational clarity
- Scale execution while keeping accountability with senior roles
For Talent
- Real experience on production systems
- AI-native training from day one
- Clear path toward Digital Operator or Senior Consultant
- Work inside a governed model, not thrown into the deep end
Learn more about the operating model
Emerging Professionals are one layer of a complete operating system. To understand the full picture, start with the Digital Operator model.